Handle customer enquiries promptly and professionally via phone, email, or live chat. Provide accurate information about products and services, and escalate complex issues when needed. This is a fully remote position, suitable for applicants across the UK who are motivated, organised, and confident communicating with others. Full training and ongoing support are provided.
We are looking for a motivated and detail-oriented individual to join as part of our Customer Experience and Business Support team. This role requires a strong commitment to customer satisfaction, operational efficiency, and administrative excellence. The position involves working closely with both internal teams and external clients to ensure smooth business operations and an exceptional customer experience.
In this fully remote role, you will primarily support educators by addressing inquiries about their auto and property insurance policies, providing exceptional customer service through phone calls, emails, and live chats to help clients protect their assets. Horace Mann will provide the necessary training and support to help you obtain your Property & Casualty License if you do not already have one.
As a Customer Care Specialist, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
Be the bridge between technology and human experience at The Flex. Your mission is to ensure that guests and landlords not only get the help they need but truly experience the magic of a seamless rental journey. This is a hands-on, people-first role — ideal for someone who is empathetic, tech-savvy, and passionate about delivering exceptional service.
Protect the ecosystem, prevent fraudulent activity, enforce TOS, and help improve the member experience. Investigate, troubleshoot, and drive sensitive complex escalations to resolution. Investigate bug and app functionality reports and work with Engineering to resolve issues. Collect user feedback on new product and feature rollouts. Be comfortable dealing with high pressure issues and policy/process changes.
The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.